– Karen Strattner,
Framingham, MA

John Del Monte of Del Monte Plumbing and Heating has been our plumber since 2006. We needed some new toilets installed. We also had him look at our hot water tank and boiler, since our neighbor with an identical house had just had a huge flood because of his old hot water tank. We asked John his advice on what to do if ours started leaking. Because of the way the builder had configured our basement, our heater and boiler weren’t easily accessible.

Because it was in the middle of winter, John recommended waiting until the warmer weather to replace anything, which we appreciated. He didn’t try to pressure us into getting something done immediately, since everything was working at the time. But then the heater started leaking in February. John’s service was terrific. He called the people he needed and got here the next day. He also let us know that the old boiler we had would have been insufficient for an addition we are planning. Not only did he reconfigure everything to make it much easier for future access, he also took the time to fully explain everything to us, which was great because we know nothing about plumbing. Everything he said made sense.

I thought his price was extremely fair. He saw to it that everything that needed to be done was done in a very quick and professional manner. One thing about John, he always calls right back.

Another time our boiler had stopped working and we didn’t have hot water. I called him, and even though he was in Maine on vacation, he called me right back and told me what to do. I was able to fix the problem myself!

Working with John Del Monte is always effortless. He makes everything easy to understand and can explain it so you know what’s going on. I would highly recommend him to anyone and everyone. It’s been a real pleasure to find a plumber who returns your calls and does what he says he’s going to do.

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